Frequently Asked Questions


How to download your garden landscaping software?

We do not sell software, nor a subscription, you buy credits of photos of your exterior to download without time limit for the realization of your development projects. For example: today you buy the "large spaces" offer, today you can upload a photo of the entrance to your garden and do various tests (a contemporary style, a Japanese style, a natural style ... ). Then, when you wish, you can upload the photos of the sides of your garden and finally even a year later that of the living area outside the house. You manage all this on your personal dashboard and can return to each of the projects carried out at any time.

You can also entrust our landscape designers with the task of creating your exterior ... Find out more about  our offers

What is the My Garden Designer outdoor landscaping software used for?

Our software allows you to create decorative creations for gardens and terraces, assisted by our ingenious system. Indeed, we have developed garden landscaping software that takes into account your environmental constraints in order to offer you plants that are truly adapted to your environment. So you will have a better chance of success in your plantations, less money wasted on buying unsuitable plants and more satisfaction in contemplating your beautiful exterior.


I can't find my city, what should I do?

The site is currently developed for metropolitan France only, we invite people residing in other zones to find the French city corresponding to their USDA zone on the attached map: html . You will then only have to write the name of this city when you are asked to do so. That is to say for foreigners indicate the metropolitan French city with the climate closest to yours (Ex: Divonne-les-Bains if you live in Geneva). For Dom-tom and southern countries, we are currently working to extend to your regions, for the moment to have the best selection of plants we advise you to put as city: Antibes, France


I don't know anything about computers, what should I do?

We've thought of you and created video tutorials that show you exactly how to do it, step by step. Little tip: if you pause your video and minimize the window (horizontal line at the top right), the "Help" button then turns red and you can then resume playback when you stopped. Children aged 5 use our tool during computer awakening, so it is accessible to as many people as possible.


Can you explain in more detail the offers and the downloading of the photos?

You have the choice of creating a creation from a pre-recorded photo and uploading your photo:

"Exterior image bank access": these are photos of "witness" gardens and terraces that we make available to you to make your creation. However, this only gives an approximate idea of ​​the result because our "external witnesses" are never 100% identical to your exterior. They are more intended to show you the feasibility potential of our outdoor development tool.

"Upload photos of your exterior": you download the photos of your exterior and you arrange them directly by adding plants and decorative objects to them.

If you choose the "discovery" offer, you will be limited in the choice of plants and objects to integrate. For the other Offers you benefit from the entire catalog and have the possibility of creating several different outdoor arrangements from the same photo (eg: by changing the arrangement of flower beds, and changing the style ...), this allowing you to choose the creation that suits you best.

For the "large spaces" and "pro" offers, you download as many different photos as the credits allocated to you, and you can also make several creations of different gardens per downloaded photos.


What can not be done with this garden planning software?

The technology that we have developed will not allow you to play on the volumes of your garden, that is to say if you want to virtually move large volumes of soil and dispose of them elsewhere. Our software is intended to carry out planting plans and garden decoration.   

For these big jobs we can only recommend you to call on an experienced landscaper.

Our software is in 2D so it is not possible to see all the faces of the objects, which requires 3D technology.


Some Designer functions do not work on my pc, how is this possible?

We have optimized our site for the most recent browser versions, you may encounter problems with the "eraser", "rotate" and "stamp" functions of our Designer on versions older than these:

Chrome 4.0 and +

Internet Explorer 9 and +

Firefox 2.0 and +

Opera 9 and +

Safari 3.2 and +

We recommend that you update your browsers in order to optimize the use of our site.

The other functions of the Designer work in all versions.


What are the silhouettes used for at the start of creation?

Our augmented reality design software is inspired by 3D technology. The placement of the silhouettes and their resizing is necessary in order to offer you a rendering that is as realistic as possible, the plants and objects will thus automatically adapt to the landmarks created by the silhouettes. Be sure to place them in the 4 corners of your space to arrange the feet well placed on the ground. Adapt their size (1m70) to the marks you have on the photo (plant, furniture, etc.).

Start by placing the two people in the background, size them, then those in the foreground. In general if the depth of the ground is short (less than 5m) then the 2 people in the foreground should be between 2/3 and 3/4 of the height of the image. If the land to be developed is more than 10m then the 2 people in the foreground will be smaller: approximately half the height of the image.

In the case of triangle space, overlap the two most distant silhouettes.


What advice do you give for the photo to download 

We advise you to take the photo in landscape (that is to say in width) by positioning yourself standing where you sit most often to look at your exterior: rather from the inside for your terrace for example or from the entrance to the garden if your wish is to have a pleasant entrance.

From the inside: by opening your door or window, when you are on your terrace.

Take the photo at ground level looking slightly down in front of you (imagine an object on the ground at least 4 m away).

The photos taken from the back of the garden where we can see the building mainly will be reserved for the sales advertisements of real estate agents for example.

the photo must not exceed 10 MB otherwise reduce it using the default software on PC: PAINT. Reduce a photo tutorial

To know the weight of your photo, go to the file where it is saved, right click on its icon then at the bottom of the list select "property".


What is the buffer tool used for at the start of the process?

This step of using the garden creation software is optional but very practical if you have elements already in place that you no longer wish to see in the photo (plants, decorative object, pipe lying around, etc.). The process is to hide what you no longer want to see by replacing it with another part of the photo that has an appropriate texture.

We advise you to watch the tutorial video which is of great help.


Are there any rules for adding plants and items?

We strongly advise you to always start the creation of garden or terrace landscaping from the bottom and then gradually add the intermediate plans and finally finish the foreground. In the case of a large exterior, in order to have a real vision of your future space, we advise you to take several photos by exposure: sun, partial shade, shade, the choice of plants varying then.


For the terraces, the box “The plants will be watered at least twice a week in the dry period (manually or automatically)” is automatically checked, why?

The majority of the balconies and terraces being covered by those of the neighbors, there is hardly any rainwater which can reach the plants. It is then essential to set up manual or automatic watering. We advise you to put in a simple and autonomous system that will ensure less work and more contemplation. In the case of terraces without a roof, you have the possibility to uncheck this when you display "+ options" in the "add a plant" window.


Is it possible to zoom in on the image in order to see in more detail the arrangement of plants and objects?

to zoom you can click on "Ctrl" and "+" simultaneously several times until you have the desired zoom effect and "Ctrl" and '' - '' to return to the initial position.